1. Strategic Alignment and Vision Setting

Objective: Align the company's strategic ambitions with its business and operating models.

Key Actions:

• Define clear strategic ambitions, including digital transformation goals.
• Align these ambitions with the business model, focusing on customer segments, channels, pricing, and delivery models (e.g. using Solesa’s Durable Growth Model)
• Ensure that the strategy directly influences the operating model design (see Deloitte Insight in Operating Model Architecture)

Further reading

DI_architecting-an-operating-model.pdf

LeanIX_Poster_Unlock_EA_Value_Faster_with_the_LeanIX_Meta_Model_EN.pdf

2. Organizational Elements Definition

Objective: Create a bridge between strategy and day-to-day operations through a well-defined operating model.

Key Actions:

• Map out key business processes and identify how IT supports these processes using capability mapping (see LeanIX guide).
• Define critical elements like processes, data, people, and systems (e.g. using EY’s operating model framework).

Models / Templates:

ey-operating-models-design-and-implementation.pdf

LeanIX_Poster_Best-practices-to-define-business-capability-maps.pdf

3. Designing the Target Operating Model

Objective: Develop a Target Operating Model that aligns capabilities with the strategic vision and supports organizational resilience.

Key Actions: